If you're looking at this page, it probably means you had a problem with your order. So, first and foremost, let us apologize for that. As much as we try, sometimes we drop the ball. Or sometimes the delivery person drops the package. Either way, we're sorry you had a bad experience.

Unfortunately, due to the nature of the product, FDA regulations do not allow us to accept returns. All sales are final. However, if you are not satisfied with your order please get in touch with us at  hello@sipjeng.com and we'll work with you to resolve any issues. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.