If you're looking at this page, it probably means you had a problem with your order. So, first and foremost, let us apologize for that. As much as we try, sometimes we drop the ball. Or sometimes the delivery person drops the package. Either way, we're sorry you had a bad experience.

The good news is, we're here to make it right. We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. Simply contact us at hello@sipjeng.com and we'll work with you to either refund your purchase or send you a replacement.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.